===== Open and close your tickets with Easy Vista =====

From **Zebrix Control**, you can create and close tickets in your preferred ITSM platform, such as **Easy Vista**.

Follow the steps below to configure the integration.

==== Configuration in Easy Vista ====

  - Create a **service account** with the required permissions to access the **Easy Vista APIs**.

==== Configuration in Zebrix Control ====

1. Navigate to:  
**Configuration → Incidents → Notification Channels**

2. **Add a new channel**  
Click the **➕ Add** button to create a new notification channel.

3. **Fill in the channel information:**

  * **Name**: A descriptive name for the channel.
  * **Type**: Select **Easy Vista**.
  * **Instance URL**: The URL of your Easy Vista instance.
  * **User**: The service account username.
  * **Password**: The service account password.

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4. **Alert level mapping**

Define the mapping between **Zebrix Control alert levels** and the **urgency and severity levels in Easy Vista**.

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5. **Additional configuration information**

  * **assetIDProperty**: Name of the equipment attribute that contains the Easy Vista asset identifier.
  * **requestorMail** and **recipientMail**: Email addresses used to identify the ticket.
  * **catalogCode** and **origin**: Ticket identification parameters in Easy Vista.

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6. **Additional fields**

You can also define **custom fields** specific to your integration.  
These fields will be sent to Easy Vista when the ticket is created.

Two types of fields can be used:

  * **Static value**: The value entered will be sent as-is in the ticket.
  * **Equipment field**: You can use a property from the monitored equipment. In this case, specify the **name of the corresponding field**.