===== Organization Support Information =====

This page allows each organization to **customize the support information** displayed in Zebrix Control.


==== Where can I access this page? ====

This page is accessible from:

**Administration → Organization → Organization Support Information**


==== Purpose ====

Centralize your organization’s support information in order to:

  * Display support opening hours
  * Provide contact details (phone, email, ticketing portal)
  * Define your ticket opening process
  * Properly guide users when assistance is required

You can freely edit the displayed content.

The editor supports formatting (titles, lists, links, etc.) to clearly structure your information.


==== Where is this information visible? ====
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The configured information is visible to users of your organization via:

  - The top-right menu of the interface (click on your **first name / last name**)
  - Select **About**

The **About** section will then display:

  * Your organization’s customized support information
  * Application information
  * Diagnostic information

==== Information displayed in "About" ====

In addition to your support contact details, the **About** page also displays:

=== Application Information ===

  * Application version (Tag)
  * Build date and time (Build timestamp)

These elements allow precise identification of the running version.

=== Diagnostic Information ===

Technical information useful for support is also displayed, including:

  * Operating System (OS)
  * Access type (browser)
  * Browser name
  * Browser version
  * Full User Agent string

These details help facilitate **incident diagnosis and troubleshooting** when contacting support.


==== How it works ====

The information configured here:

  * Is specific to your organization
  * Can be modified at any time
  * Is applied immediately after saving

==== Best practices ====

We recommend specifying:

  * Precise opening hours (including public holiday handling)
  * A priority contact channel for critical incidents
  * A direct link to your ticketing portal
  * The information users should provide when opening a ticket (equipment ID, room name, etc.)


💡 This page allows you to adapt Zebrix Control to your organization and your internal support processes.