===== Your First Incident =====  

In Zebrix Control, an **incident** refers to sending a status change notification through a communication channel.  

An incident is based on three key components:  

  * **Notification Channel**: Configures the communication method used (e.g., email, SMS, etc.).  
  * **Incident Connector**: Defines when the notification channel will be used (incident opening, closure, or both).  
  * **Incident Configuration**: Specifies the status changes that trigger the incident.  

In this example, we will configure an email notification to be sent when a probe can no longer reach an equipment. Before starting, make sure to set your equipment back to an OK status (by turning it on or reconnecting its network cable).  

=== Notification Channel ===  

1. Go to **Configuration / Incidents**, select the **Notification Channels** tab, and click the **+** button.  \\
2. Enter a name for your channel, select **email** as the communication method, and enter your email address.  

{{ :en:start:pasted:20250128-161643.png?800 }}

=== Incident Connector ===  

1. Navigate to the **Connectors** tab and click **+**.  
2. Define when the notification channel should be used: on incident opening, closure, or both.  
3. Set up your connector as shown in the example below:  

{{ :en:start:pasted:20250128-161911.png?800 }}

=== Incident Configuration ===  

1. Go to the **Configuration** tab, click **+**, and enter a name for the incident.  
2. Set the threshold for triggering the incident (**critical** in this example).  
3. Link the connector you just created.  

{{ :en:start:pasted:20250128-162332.png?800 }}  

=== Applying to Your Equipment ===  

1. Return to your equipment's configuration, navigate to the **Incidents** tab.  \\
2. Add the incident configuration you just created.  

{{ :en:start:pasted:20250128-162549.png?800 }}

=== Testing Your Configuration ===  

Repeat the previous test by disconnecting the network or turning off your equipment. The equipment will switch to a **critical** status, and you will receive an email notification informing you of the status change.