From Zebrix Control, you can create and close tickets in your favorite ITSM.

To do so, follow the steps below:

In ServiceNow:

1. Create a service account.

2. Assign the following roles to this account:

• `rest_api_explorer`
• `sn_incident_write`

In Zebrix Control:

1. Navigate to: Configuration → Incidents → Notification Channels

2. Add a new channel
Click the ➕ Add button to create a new notification channel.

3. Fill in the channel information:

• Name: Provide a descriptive name for the channel.
• Type: Select Service Now.
• Instance URL: Paste the URL of your ServiceNow instance.
• User: The name of the service account.
• Password: The password of the service account.

4. Alert level mapping:
Match the Zebrix Control alert level with the corresponding urgency level in ServiceNow.

5. Additional configuration settings:

• Close Code: The code used to close incidents in ServiceNow (by default, Zebrix uses code `6`).
• Cmdb Id: The name of the equipment attributes identifying the affected object in Service Now.
• Caller: The identifier of the Zebrix Control service in ServiceNow.
• If your ServiceNow instance is behind an HTTP proxy, provide the proxy server address and port.

6. Custom fields:
You can also provide additional custom fields specific to your integration. These will be sent to ServiceNow.