This page allows each organization to customize the support information displayed in Zebrix Control.

This page is accessible from:

Administration → Organization → Organization Support Information

Centralize your organization’s support information in order to:

• Display support opening hours
• Provide contact details (phone, email, ticketing portal)
• Define your ticket opening process
• Properly guide users when assistance is required

You can freely edit the displayed content.

The editor supports formatting (titles, lists, links, etc.) to clearly structure your information.

The configured information is visible to users of your organization via:

1. The top-right menu of the interface (click on your first name / last name)
2. Select About

The About section will then display:

• Your organization’s customized support information
• Application information
• Diagnostic information

In addition to your support contact details, the About page also displays:

• Application version (Tag)
• Build date and time (Build timestamp)

These elements allow precise identification of the running version.

Technical information useful for support is also displayed, including:

• Operating System (OS)
• Access type (browser)
• Browser name
• Browser version
• Full User Agent string

These details help facilitate incident diagnosis and troubleshooting when contacting support.

The information configured here:

• Is specific to your organization
• Can be modified at any time
• Is applied immediately after saving

We recommend specifying:

• Precise opening hours (including public holiday handling)
• A priority contact channel for critical incidents
• A direct link to your ticketing portal
• The information users should provide when opening a ticket (equipment ID, room name, etc.)

💡 This page allows you to adapt Zebrix Control to your organization and your internal support processes.